Frequently Asked Questions
Find answers to common questions about The Laser Gurus.
You own everything you create
Full rights, no restrictions
We don't store your files
Download immediately, nothing saved
Who owns the files I create?
You do! You retain full ownership and all rights to any files, designs, or content you create using our tools. You're free to use, sell, modify, or distribute your creations however you like. No restrictions, no royalties, no attribution required.
Do you store my files or images?
No. We do not store any files you create. All processing happens in real-time, and you must download your files immediately. Once you leave the page or close your browser, any unsaved work is gone. We recommend downloading your files as soon as they're ready.
What are credits?
Credits power our AI tools. Each subscription tier includes a monthly allocation of credits that reset at the start of each billing period (unused monthly credits don't roll over). You also get 5 free credits when you complete your profile. Need more? Credit Boosts let you purchase additional credits that never expire.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.
Can I get a refund?
Yes! If you haven't used any credits, we'll give you a full refund. No questions asked. Just contact us through the Contact page.
Is my data secure?
Yes. We use industry-standard encryption for all data transmission. We only collect the minimum information needed to provide our service. We never sell your personal information to third parties. See our Privacy Policy for details.
What equipment do your tools support?
Our AI tools are designed specifically for laser engravers and cutters, including CO2, diode, and fiber lasers. We support popular machines like Glowforge, xTool, OMTech, and software like Lightburn. Our knowledge base covers materials, settings, troubleshooting, and best practices for laser work.
Do I need technical expertise to use your tools?
Not at all! Our AI-powered tools are designed to be accessible to makers of all skill levels. Whether you're a complete beginner or an experienced professional, our tools guide you through the process with clear instructions and smart defaults.
How do I contact support?
Use the contact form on our Contact page, or if you have an account, use the in-app messaging feature from your dashboard. We typically respond within 24 hours on business days.